Your first order, backed by Closo.
Your first order, up to $200 all-in, is covered for 14 days. If the lot doesn’t work out, tell us and the money comes back as Closo credit.
How a claim works.
No forms. No dispute machinery. A plain promise, a plain process.
Tell us within 14 days
Write to support from your order page. Your checkout email, the order number, and what didn’t work.
Day 1 to 14 · from your orderA person reads it
Against the order record, not a form. A genuine first order that went wrong is what this exists for. Closo reserves the right to refuse a claim on signs of abuse or misuse.
Reviewed · by a personCredit lands on your account
Issued as Closo account credit, not cash refunds to your card. It applies to your next order automatically.
Credited · spends on your next lotOne first order. Nothing to enroll in.
It applies to your first order on Closo Wholesale, under your account or the email you checked out with. No fee, no membership.
The badge is on every lot page. On a qualifying first order the promise is recorded on the order itself.
The first pallet is the leap. This is how you find out whether the math is real without betting the month’s margin.
Built to fund a second try.
Approved refunds are issued as Closo account credit, not cash refunds to your card. It spends on any lot and applies to your next order automatically.
The same money, pointed at the next lot instead of a refund queue.
What the guarantee is not.
A promise is real because its edges are stated. This is a goodwill program on top of buyer protection, not a replacement for it.
Not unlimited
- Up to $200 all-inA larger first order is still protected by escrow and per-line disputes. See buyer protection.
- First order onlyFrom the second order on, escrow and the manifest are your protection. The same rails, every order.
Not cash back
- Account creditRefunds are issued as Closo account credit, not cash refunds to your card. The credit spends on any lot.
- DiscretionaryCloso reserves the right to refuse a claim on signs of abuse, misuse, or an order that cannot be attributed to the buyer.
Escrow, the acceptance window, disputes and shipping claims are Closo’s standing buyer protection program. Read the full policy at Closo Buyer Protection.
Questions first-time buyers ask.
What counts as my first order?
The first order under your account or the email you checked out with. Any earlier paid order on Closo Wholesale, even one later refunded, means the guarantee has been used.
My first order is over the ceiling. Am I unprotected?
No. Every order is paid into escrow and covered by per-line buyer protection with a real acceptance window. The guarantee is an extra layer for small first orders. See how escrow works.
Why credit and not my card?
Because the guarantee exists to fund a second try. Account credit applies to your next order automatically. The same money, pointed at the next lot instead of a refund queue.
Can Closo say no?
Yes. The guarantee is discretionary, and claims that show abuse, misuse, or an order that cannot be attributed to the buyer are refused. A genuine first order that disappointed is what it is for.
Do I ship anything back?
No. Like the dispute program, the remedy is monetary. The goods stay with you.
The first pallet is the leap. We’re under it.
Up to $200 all-in. 14 days to ask. Account credit if it goes wrong.