Your first order, backed by Closo.
Trying wholesale for the first time shouldn’t be a gamble. Your first order on Closo Wholesale — up to $200 all-in — is covered by a 14-day money-back guarantee. If the lot doesn’t work out, tell us and we’ll make it right.
Money-back on your first order
$200 all-in covered
One first order. Covered by default.
The guarantee applies to your first order on Closo Wholesale, as attributable to your account or the email you checked out with. There is no fee, no membership, and nothing to enroll in — the badge is on every lot page, and on a qualifying first order the promise is recorded on the order itself.
It exists for one reason: the first pallet is the leap. Every buyer who resells lots today once stared at their first manifest wondering if the math was real. This is how you find out without betting the month’s margin.
How it works when a first lot disappoints.
No forms, no dispute machinery to learn. The guarantee is a plain promise with a plain process:
Tell us within 14 days
Write to support from your order page — the email you checked out with, your order number, and what didn’t work, in your own words.
We review it
A person reads it against the order record. Closo reserves the right to refuse a claim — for example on signs of abuse or misuse, or where an order cannot be attributed to the buyer — but a genuine first order that went wrong is exactly what this exists for.
Credit lands on your account
Approved refunds are issued as Closo account credit — not cash refunds to the original payment method. The credit applies to your next order automatically, so your second try costs that much less.
What the guarantee is not.
A promise is real because its edges are stated. The First-Order Guarantee is a goodwill program on top of buyer protection — not a replacement for it.
Not unlimited
- It covers orders up to $200 all-in. A larger first order is still protected by escrow and per-line disputes — see buyer protection.
- It covers your first order only. From the second order on, escrow and the manifest are your protection — the same rails, every order.
Not cash back
- Refunds are issued as Closo account credit — not cash refunds to your card. The credit spends on any lot on the marketplace.
- It is discretionary: Closo reserves the right to refuse a claim on signs of abuse, misuse, or an order that cannot be attributed to the buyer.
Escrow, the acceptance window, disputes and shipping claims are part of Closo’s standing buyer protection program — read the full policy at Closo Buyer Protection.
Questions first-time buyers actually ask.
What counts as my first order?
The first order attributable to your account or the email you checked out with. Any prior paid order on Closo Wholesale — even one later refunded — means the guarantee has been used.
My first order is over the ceiling — am I unprotected?
No. Every order, whatever its size, is paid into escrow and covered by per-line buyer protection with a real acceptance window. The guarantee is an extra layer for small first orders, not the only protection you have — see how escrow works.
Why credit and not my card?
Because the guarantee exists to fund a second try. Account credit applies to your next order automatically — the same money, pointed at the next lot instead of a refund queue.
Can Closo say no?
Yes — the guarantee is discretionary, and claims that show abuse, misuse, or an order that cannot be attributed to the buyer are refused. A genuine first order that disappointed is what it is for, and that is how it is reviewed.
Do I ship anything back?
No. Like the dispute program, the remedy is monetary — the goods stay with you.