Your money doesn’t move until you accept the lot.
Every lot order is paid by card into escrow. The supplier is not paid while your order is on its way. After delivery you have 5 business days to check every line against the manifest.
How escrow works
Escrow holds the money, not promises.
Pay into escrow
You pay by card at checkout. The funds sit in escrow while the lot travels. The supplier is not paid out while your order is on its way.
Check the delivery
After delivery you have 5 business days to check every line against the manifest and open a dispute if something is short or misgraded.
Release on acceptance
Escrow releases when you accept, or when the window closes with no claim open. An order with an open dispute never releases.
A manifest on every lot.
Every liquidation lot is listed with its manifest: brand, item, size, condition, quantity and unit MSRP, line by line. It is what you bought against, and what you check the delivery against.
A claim is measured on it too. A dispute names the exact lines that arrived short or not as described.
The money is already held.
If the lot arrives short or a line is not as manifested, open a dispute inside the 5-business-day window. Name the lines, attach photos, state the quantity.
The remedy is a per-line partial refund, paid from the held funds. You keep the goods. There is no return shipping.
What buyer protection does not cover.
Protection is real because its edges are stated. Disputes cover shortage and condition-vs-manifest claims. Nothing else.
Not a returns program
- No return flowThe remedy is monetary, a per-line partial refund. The goods stay with you.
- Changing your mind is not a claimLiquidation lots are final-sale purchases.
Not a performance promise
- Resale estimates are estimatesThey come from recent sold comps, not a promise of what your items will sell for.
- Claims after the windowOnce the 5-business-day window closes, escrow has released to the supplier.
Questions buyers actually ask.
When does the supplier get paid?
When you accept the delivery, or when the 5-business-day acceptance window closes with no dispute open. Never before.
Do I have to ship anything back?
No. There is no return flow. A successful claim is settled as a per-line partial refund from the held funds, and you keep the goods.
What can I claim?
Shortage (lines or quantities that didn’t arrive) and condition versus the manifest (lines that arrived misgraded), filed per line with photo evidence inside the acceptance window.
How much variance is normal?
Lots are counted in bulk. A manifested lot listed at 100 units may arrive with 95 to 100 units in the stated grade and that is not a claim; short by more than 5 units, or more than 5 units misgraded, is a claim for the units beyond the fifth. An assortment lot stated at about 100 units may arrive with 90 or more; 89 or fewer is a claim for the units beyond the tenth.
Can I send my own truck?
Yes. Choose “Arrange your own freight” at checkout: no shipping is charged and your carrier collects from the supplier’s warehouse within 14 days of payment. The bill of lading your driver signs at loading is the delivery record: the 5-business-day window counts from the collection date, and count claims are settled against what the driver counted and noted there.
What if the supplier ignores my claim?
The response window is 72 hours and it is enforced. If it expires with no answer, your full claim is refunded automatically.
What if we can’t agree?
You can escalate. The platform rules within 5 days against published criteria, and a ruling in your favor pays from the held funds.
Buy against the manifest. Not on faith.
Escrow on every order, 5 business days to check, disputes per line with the money already held.
