How lots, manifests, prices and auctions work.
How can we help?
Answers for wholesale buyers: how lots and manifests work, shipping quotes, payments, claims and buyer protection.
Parcel and freight quotes, your own carrier, where lots ship from and the stages of an order.
Card checkout and escrow, bank transfer, Net 60 terms, free shipping offers and Closo Insider.
Escrow, the acceptance window, claims, the first-order guarantee and returns.
Your buyer account, the Closo assistant and how to reach support.
Questions buyers ask
Short answers. Each article above has the full detail.
Can I look at lots without an account?
Yes. Prices and shipping quotes are shown once you sign in, and a buyer account is free and needs no card.
Is the resale data a promise of what I will earn?
No. Resale estimates come from recent sold comps and are not a promise of what your items will sell for.
How long do I have to collect?
Your carrier collects within 14 days of payment.
When does my acceptance window start?
On the collection date. From then you have 5 business days to check the lot and raise an issue.
How long is the lot held for me?
For 5 business days while the transfer clears.
Can I still pay by card?
Yes. Card and the other payment methods remain available.
Still need help?
Write to support@closo.co, or use the claim form on your order page, with your order number. We usually respond within 2 business days.
