The four stages
Checkout: you pay at checkout, by card, or by bank transfer or Net 60 terms where offered. Your payment is held by Closo, not the supplier.
In transit: the supplier is not paid while your order is on its way.
Delivered: you have 5 business days to check every line against the manifest. If a line is short or not as manifested, open a dispute from your order page inside this window.
Accepted: funds release to the supplier when your acceptance window closes with no dispute open, unless you accept the delivery earlier. An order with an open dispute never releases.
Who can see your order
The status of an order and of any dispute on it: among buyers and suppliers, only you and that order's supplier see it.
Your order page carries the claim form. When you write to support, include your order number.
