Shipping & delivery
Parcel and freight quotes, your own carrier, where lots ship from and the stages of an order.
- Parcel or freight: how shipping is quotedParcel and freight are both quoted for your ZIP at checkout, before you pay. Freight lots ship on a pallet, and freight is never free.
- Arranging your own freightChoose Arrange your own freight at checkout: no shipping is charged and your carrier collects from the supplier's warehouse within 14 days of payment.
- Where a lot ships from and handling timeWhere a supplier ships from, shown as a state, and its handling time: the ship-out promise from its profile.
- Your order from checkout to acceptanceThe stages of a lot order, where your money is at each one, and what to do after delivery.
Questions buyers ask
Short answers. Each article above has the full detail.
How long do I have to collect?
Your carrier collects within 14 days of payment.
When does my acceptance window start?
On the collection date. From then you have 5 business days to check the lot and raise an issue.
Still need help?
Write to support@closo.co, or use the claim form on your order page, with your order number. We usually respond within 2 business days.
