Every order is covered: your payment is held by Closo, not the supplier, you get an inspection window after delivery, and support steps in if a lot is not as described.
Escrow on every order
Lot orders are paid at checkout (by card, or by bank transfer or Net 60 terms where offered) and the payment is held by Closo. Funds release to the supplier when your 5-business-day acceptance window closes with no dispute open, unless you accept the delivery earlier. An order with an open dispute never releases.
5 business days to check
After delivery you have 5 business days to inspect the lot and raise an issue.
Disputes per line
A claim names the lines that arrived short or misgraded against the manifest. The supplier answers within 72 hours or the full claim is refunded automatically. If the two sides do not agree, Closo rules within 5 days against published criteria and pays from the held funds.
What it is not
It is not a returns program: the remedy is a per-line partial refund and the goods stay with you. Changing your mind is not a claim. Resale estimates are estimates, not a performance promise. Once the window closes, escrow has released to the supplier.
