Contact us first. A claim with Closo is almost always faster than a bank dispute and is decided on the evidence. Nothing in our policy limits your right to dispute a charge with your card issuer or bank.
If you open a chargeback
If you open a chargeback or bank dispute for an order that has an open Closo claim, you have chosen your bank's process. The Closo claim for that order is withdrawn, including any guarantee claim, and cannot be reopened while the bank's process runs.
Paid twice
If we have already refunded an order and a chargeback or bank return is then credited to you for the same order, the duplicate amount is a debt you owe Closo. We invoice you for it, may deduct it from a later refund or credit, and may suspend the account until it is paid. We do not charge a card or bank account on file for it without your separate consent.
