Claims & protection
Escrow, the acceptance window, claims, the first-order guarantee and returns.
- How buyer protection worksYour payment is held by Closo, not the supplier. You get 5 business days after delivery to inspect the lot, and claims are settled per line from the held funds.
- Filing a claim: what is covered and howFile per line inside the 5-business-day window after delivery, with photos and the quantity. Shortages and lines misgraded against the manifest are claimable.
- The first-order guaranteeYour first lot from each supplier is guaranteed on eligible New, Like new and Shelf pulls lots from rated suppliers, with an unboxing video: if more than 20% of the units are defective, 100% of what you paid goes back to your card.
- Returns, change of mind and final saleWholesale lots are final-sale purchases. There is no return flow: a successful claim is a per-line partial refund and you keep the goods.
- Card disputes and chargebacksContact Closo first: a claim with us is almost always faster. Opening a chargeback on an order with an open claim withdraws the Closo claim.
Questions buyers ask
Short answers. Each article above has the full detail.
What if defects are under 20%?
Open a per-line dispute from the same order page; escrow covers the affected lines. The guarantee is for a lot that is wrong as a whole.
Do I have to send anything back?
No. The refund is paid and the goods stay with you.
When will I see the refund?
It goes back to the payment method you used; banks usually take 5 to 10 business days to show it.
Still need help?
Write to support@closo.co, or use the claim form on your order page, with your order number. We usually respond within 2 business days.
