What you can claim
Shortage: lines or quantities that did not arrive. Condition against the manifest: lines that arrived misgraded.
How to file
Use the claim form on your order page inside the 5-business-day window after delivery. Name the lines, attach photos and state the quantity.
What happens next
The supplier answers within 72 hours. If that window expires with no answer, your full claim is refunded automatically.
If you and the supplier do not agree, you can escalate. Closo rules within 5 days against published criteria, and a ruling in your favor pays from the held funds.
The remedy is a per-line partial refund from the held funds. You keep the goods, and there is no return shipping.
What is not a claim
Changing your mind. Normal variance in a bulk count. A claim after the window has closed, when escrow has already released to the supplier.
